Terms of Purchase
To initiate a purchase or custom order, please contact us
by e-mail or phone to verify availability, shipping
information and other details. Carolina Drumworks must
receive payment or deposit prior to accepting the order.
Orders for snares and single drums
require a 50% deposit prior to the start of
production and the balance plus shipping charges, if applicable, upon
completion and prior to shipping. Orders for kits require a 50% deposit prior to the start of
production, a 25% payment halfway through production and
the final 25% plus shipping charges, if applicable, upon
completion and prior to shipping.
We will provide a written
quotation on your order, and your approval in writing
(e-mail or letter) is required. Deposits and progress
payments are nonrefundable once work has commenced.
Failure to make final payment within 30 days of notification
of completion will be considered cancellation of the order.
Normal production time for individual drums is 12 to 16 weeks; we will notify
you of any delays beyond that period.
Stock drum purchases
, including any applicable shipping
charges and tax, must be paid in full prior to shipment or delivery.
Payments are accepted through Paypal or by money order
or cashiers check. Personal checks are also accepted but payment
will not be considered received until funds have cleared.
A Paypal connection
is provided on our website for your
convenience and purchases may be charged to your major
credit card if you have established that arrangement for your Paypal account.
Our drums are warranted against manufacturing defects for
one year from the date of delivery. Custom orders are not eligible
for refunds or returns. Other items must be returned in their
original condition, showing no signs of use, within 30 days
of original delivery, and are subject to a 20% restocking fee.
The item must be complete and in its original packaging free
from damage, marks or scratches of any kind. Refunds are only
for sale price less restocking fee and NC sales tax if applicable.
Shipping is not refundable and return shipping charges are
the customer's responsibility.
Purchases in North Carolina are subject to 7% sales tax.